Terms of Services

Terms & Conditions

Welcome to the Vistara Diamond website (“the Site”). Vistara Diamond provides this Site as a service to its customers. By accessing or using this Site, you agree to comply with and be bound by the following Terms & Conditions.

If you do not agree with these Terms, please refrain from using this Site.

Vistara Diamond reserves the right to update, modify, or change these Terms at any time without prior notice. Continued use of the Site constitutes your acceptance of any updates. We encourage you to review this page periodically.

Your Account & Security

If you create an account on our Site, you are responsible for maintaining the confidentiality of your login credentials.

  • Do not share your account details with any third party
  • Notify us immediately if you suspect unauthorized access

We reserve the right to suspend or terminate accounts at our discretion if there is a violation of these Terms.

For assistance, contact: support@vistaradiamond.com

Pricing & Orders

  • All product prices are subject to change without prior notice
  • We reserve the right to modify or discontinue any product or service at any time
  • We are not liable for any price changes, suspensions, or discontinuation

Order Acceptance

We reserve the right to:

  • Refuse or cancel any order
  • Limit quantities per customer, household, or order
  • Cancel orders suspected to be placed by resellers or distributors

If an order is modified or canceled, we will attempt to notify you via the contact details provided at checkout.

Product Availability

All orders are subject to product and material availability.

If:

  • A product is out of stock
  • There is a delay in sourcing materials
  • There is a pricing or listing error

We will inform you promptly via email.

If payment has already been made and the order cannot be fulfilled, a full refund will be issued.

Limitation of Liability

To the fullest extent permitted by law, Vistara Diamond and its representatives shall not be liable for any damages arising from:

  • Use or inability to use the Site
  • Errors or omissions in content
  • Unauthorized access to personal or financial data
  • Service interruptions
  • Viruses or harmful components transmitted through the Site
  • Any reactions (including allergic or skin-related) from using our products

This includes (but is not limited to):

  • Direct or indirect damages
  • Loss of profits or data
  • Incidental, punitive, or consequential damages

These limitations apply regardless of the legal basis of the claim.

Warranty

Vistara Diamond proudly offers a lifetime warranty on all jewelry pieces.

Our warranty reflects our commitment to craftsmanship and quality, and it may include:

  • Stone tightening or resetting
  • Prong repair
  • Basic maintenance and polishing
  • Manufacturing defect repairs

Important Notes

  • The warranty does not cover damage caused by misuse, accidents, or normal wear and tear
  • Customers are responsible for shipping costs related to warranty services

For full warranty support or repair requests, please contact:
support@vistaradiamond.com