Lifetime Warranty

 

Lifetime Warranty

At Vistara Diamond, we take immense pride in our craftsmanship and stand behind every piece we create. Our Lifetime Warranty ensures your jewelry is cared for and protected, so you can enjoy it for years to come with complete confidence.

Lab-Grown Diamond Jewelry Warranty

Lifetime Manufacturing Coverage
Your lab-grown diamond jewelry is covered for life against any manufacturing defects, including issues related to setting, structure, or craftsmanship.

Complimentary Maintenance Services
You may send your jewelry to us anytime for:

  • Polishing
  • Prong tightening
  • Refinishing

We’ll restore its brilliance so it looks as beautiful as the day you received it.

Exclusions
This warranty becomes void if the jewelry has been altered, repaired, or serviced by any third-party jeweler.

Shipping Costs
Customers are responsible for shipping charges when sending items to us for servicing.

Resizing
Rings can be resized up to +1 or -1 size within the first year of purchase, depending on the design (applicable to solitaire and half-eternity styles).

Moissanite Jewelry Warranty

Manufacturing Defects
Covered for life. If a defect is identified, we will repair or replace the item at no cost.

Accidental or Physical Damage
Repairs for damage caused by wear, accidents, or improper handling are available at a nominal service charge.

Resizing
Rings can be resized within +1 or -1 size during the first year, subject to design limitations.

How to Request a Warranty Service

  1. Contact us at support@vistaradiamond.com with details of the issue
  2. Share clear photos or videos of the jewelry
  3. Our team will review and guide you through the next steps
  4. Ship the item to us (shipping costs to be borne by the customer)
  5. We will complete the necessary repair, polishing, or replacement and return your jewelry promptly

Our Promise

At Vistara Diamond, we are committed to creating jewelry that lasts a lifetime. Whether it’s routine maintenance or repair, our team is here to ensure your piece continues to shine and remain as special as the moment you first received it.